ITAL Group respects user privacy and operates under a strict privacy policy. Any personal details provided by the user in respect of Penalty Fare and Penalty Fares, Unpaid Fares and Appeals will be treated in the strictest confidence.

When do we disclose your information to third parties, and why?

We will only disclose your information to other parties in the following limited circumstances

  • where we are legally obliged to do so, e.g. to law enforcement and regulatory authorities
  • where there is a duty to disclose in the public interest
  • where disclosure is necessary to protect our interest e.g. to prevent or detect crime and fare evasion or irregularity
  • where you give us permission to do so

It is not currently our policy to share information with other Credit Agencies.

If we decide to change this privacy policy, the changes will be posted on this page. These websites may contain links to other websites which are outside our control and to which this privacy policy does not apply


To ensure that our website is as useful as possible we sometimes need to use cookies to help us gather information about how our website visitors use this site.

What are cookies?

A cookie (web cookie, or browser cookie) is a small file which is stored on your computer when you visit a website. These files are used by the website for a number of things but mainly to track or trace where you have been on the website and what you are searching for.

Cookies are also used to enable you to submit payments and appeals online. With cookies disabled you would otherwise need to do this by contacting our support teams by phone or letter.

For a more details, you can read about cookies on Wikipedia.

How does ITAL Group use cookies?

We actively use cookies to record how our visitors use and browse around our website. This helps us determine popular and unpopular pages and lets us know where we need to improve and what services we may need to promote or update.

In order to achieve this we use the popular Google Analytics system.

ITAL Group also use cookies to track information supplied when making a payment or an appeal - this is so that data can be aggregated over several pages before being submitted to our database. This also enables you to go back and change data on a previous page. We do not store your financial details and use a dedicated and accredited payment provider to take payments.

How to Disable Cookies

This website works best with cookies enabled, however if you wish to disable cookies, you can do this in your browser. Here are instructions on disabling cookies. This links to an instructional document maintained by a website which has no connection to AS.