Data Protection Statement
Complying with our obligations under the Data Protection Act 1998 (‘the DPA') and related legislation is important to us, and we have taken steps to ensure that we do.
This section of the website explains what information we collect about our customers and the procedures we have in place to safeguard their privacy.
Who are we?
We are ITAL Group; we provide support services to the transport industry and in particular the railway industry.
ITAL Group consists of two operating divisions: Independent Revenue Protection and Support (IRCAS), and Appeals Service (AS).
We are data controllers, as defined under the DPA. We are only allowed to process your personal data in accordance with the DPA and for the purposes notified to the Information Commissioner.
You can find more information at the Information Commissioner's website at www.ico.org.uk.
What personal information do we collect?
We collect the information that you give to a transport operating company when issued with a Penalty Fare or Unpaid Fare Notice, when you complete one of our forms, provide information via the website or answer our questions over the phone. We may collect information when you use our services e.g. make payments online. In addition, we may also obtain information about you from other lawful sources e.g. ITAL Group partners. We will amend or delete any personal data relating to you that are found to be incorrect or out of date. If you are aware of any changes that should be made to your personal data, please contact us at the address below as soon as possible. You have a right to see the personal data held on you and we will provide this information for the fee permitted by law. Please send your request in writing to the address given below.
Do we collect sensitive personal data?
On occasion, we may need to collect what is called sensitive personal data. When required by law we will obtain your explicit consent to do this at the time when we collect the information.
What do we use the personal data for?
The personal information that we collect is used for the following purposes,
Do we use your information for marketing purposes?
How we will contact you
This may be by post, e-mail, telephone or text messaging to SMS enabled devices depending on the information you have provided to us.
How long do we keep your personal data?
We will retain your information for as long as necessary to fulfil the purpose(s) above, and in accordance with the law.
In general, this will be:
When do we disclose your information to third parties, and why?
We will only disclose your information to other parties in the following limited circumstances:
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